Policies

1. Complete the Client Coaching Form

 

Fill out the sign-up form on our website at least 24 hours before our first coaching session.  I may also ask you to complete some assessments, for an additional nominal fee, prior to our coaching together, but I will discuss this with you beforehand.  


2.  Agree to Terms, Policies and Limited Liability 


At our first session, I will briefly go through the terms with you to make sure that you are clear about the fees payable, issues of confidentiality, and how we terminate our coaching partnership if necessary.  It is your responsibility to review and understand our coaching terms and policies. 


3.  How We Meet 


We will meet via virtual video or teleconference (audio only) call for 60 minute sessions during our office hours in the evenings between 4:00 pm – 8:00 pm Monday through Friday or 10:00 am-3:00 pm on Saturdays.  Appointments can be made at least 24 hours in advance and up to 7 days in advance. Please book and pay online for faster processing. 


4.  Cancellations & Appointment Changes 


Scheduled coaching sessions ought to be a priority.  On the rare occasion when you need to reschedule, please let me know at least 48 hours in advance.  Except in the case of an emergency, you will be personally charged for last-minute cancellations or missed sessions.  


5.  Value Added Service 


If between sessions, you cannot wait to share something or you need advice or have a challenge or just want to check something, please feel free to call or e-mail pepandkish@gmail.com.  Of course, there is no charge for this additional time, but I simply request that you might keep those extra calls to a maximum of around 5 to 10 minutes.   


6. Payment for Service


Payments for services are expected to be paid before your scheduled session up to the first 5 minutes of the session time. Payments are accepted via PayPal, credit card, and Cashapp $mrssuccesscoach. Automatic payments are also accepted and valued for timely payment via PayPal or our business processing service Square.  If you would like an invoice to be emailed, please request in writing to my office before your sessions begin. 

Contact us

PO Box 1384

Owings Mills, MD  21117

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Tel: 1-301-643-5484

Fax: 1-443-817-0416

Email: pepandkish@gmail.com

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